Privacy Policy

1. Introduction Eastvaal Motors (Pty) Ltd respects the right to privacy and confidentiality of personal information. We are committed to protecting that privacy by ensuring that all personal information is collected and used properly, lawfully, and transparently.

This Privacy Policy applies to Eastvaal Motors (Pty) Ltd, including its subsidiaries, employees, suppliers, service providers, and all individuals, whether natural or juristic persons. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Purpose This policy outlines how we use and protect personal information provided by customers when they:

• Purchase a vehicle – We collect personal information directly from customers or through intermediaries for licensing and registration purposes.

• Finance and insure a vehicle – We collect only necessary information for financing or insurance purposes, obtained either directly from customers or intermediaries.

• Service a vehicle – Personal information is required for booking services, invoicing, and informing customers about relevant offers with their consent.

• Purchase vehicle parts – Required customer information is collected for due diligence and invoicing purposes only.

• Visit our website – Information such as IP addresses, browser details, and cookies is collected to enhance user experience.

• Receive marketing material – Marketing materials are sent via Facebook, LinkedIn, SMS, Email, and websites only to those who have provided consent. Customers can opt out at any time.

• Quality control calls – Customers may be contacted for feedback to improve our services.

3. Types of Personal Data Collected We may collect the following personal data:

• Email address

• First and last name

• Legal entity name

• Authorised signatories

• Occupation and gender

• Phone number

• Physical and/or postal address

• Usage data

• Company registration and VAT numbers

• Background checks

• Banking information

• Tax identification

• Internet protocol (IP)

• Financial institution details

• Financial service provider and credit provider registration numbers

• Record of education

4. Data Processing and Sharing Personal information is processed using IT-enabled tools in accordance with company procedures. We may share information in the following situations:

• With service providers – For monitoring and contacting customers.

• For business transfers – During mergers, acquisitions, or sales of company assets.

• With affiliates – Under the condition that affiliates honour this Privacy Policy.

• With business partners – For certain products, services, or promotions.

• With other users – When shared in public areas or social media.

• With your consent – For any additional purposes.

5. Data Retention Personal information is retained for the necessary period to achieve the stated purposes or as required by law. Security measures are in place to prevent loss, unauthorised access, or destruction of data.

6. Children’s Privacy Our services do not address individuals under 18. If a minor has provided personal data, parents or guardians should contact us for data removal.

7. Security of Personal Information We implement reasonable security measures, including:

• Password-protected databases

• Restricted access to personal data

• Secure storage of data

• Confidentiality agreements with third parties

• Use of firewalls, antivirus software, and access control mechanisms

8. Links to Other Websites Our website may contain links to third-party websites. We assume no responsibility for their content or privacy practices.

9. Customer Rights Customers have the right to:

• Object to the processing of their personal information

• Request review, updates, or copies of their personal data

• Request data removal unless legally required to retain it

• Submit complaints to the Information Regulator

10. Contact Information For inquiries regarding your personal data, contact:

Information Officer: Jaco Taljaard
Physical Address: C/O Cowen Ntuli & Morkel Street, Middelburg, 1095
Postal Address: P.O. Box 974, Middelburg, 1050
Telephone: (013) 282 4681
Email: jacot@eastvaal.co.za

To exercise rights related to legal data protection matters:

Information Regulator:
Physical Address: JD House, 27 Stiemens Street, Johannesburg, 2001
Postal Address: P.O. Box 31533, Braamfontein, Johannesburg, 2017
Email: inforeg@justice.gov.za
Website: www.justice.gov.za